• (+254) 725 040 588
  • registrar@iat.ac.ke
  • (+254) 725 040 588
  • registrar@iat.ac.ke
Institute of Advanced Technology (IAT)Institute of Advanced Technology (IAT)Institute of Advanced Technology (IAT)

ITIL

Course Overview
  • Duration: 30 hours
  • Intake: Ongoing
  • Mode of Learning: Physical or Online (Day,Evening,Private,Offsite)

ITIL Foundation Course, designed to help you gain essential knowledge in IT Service Management (ITSM). Whether you’re looking to start your journey in ITIL or enhance your existing skills, this course is your gateway to mastering the best practices for IT service delivery. 

The Information Technology Infrastructure Library (ITIL) is a globally recognized framework for managing and delivering high-quality IT services. ITIL provides best practices and guidelines for ensuring that IT services align with business goals, improve efficiency, and drive continuous improvement in IT operations. 

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ITIL and IT Service Management
ITIL Concepts and Terminology
ITIL Service Lifecycle
Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
ITIL Processes and Functions
Best Practices for Service Delivery and Support
IT professionals seeking to improve their knowledge of IT service management
Service managers who want to streamline their IT services and improve business performance
Project managers, consultants, and business analysts involved in the delivery or improvement of IT services

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